Q. Do you charge extra for mileage?
A. No, our cars are provided with unlimited mileage.

Q. What paperwork will I need when I arrive to collect my car?
A. You will need your credit card, driving licence and 2 forms of identity (one with photograph, i.e your passport). You will also need the voucher we send you as this MUST be exchanged for your rental car.

Q. What is one way rental?
A. One way rental is where a car is collected from one location/town/country and returned to a different one. One way rental can be from your home town to an airport or the reverse. It could be collecting a car in France and dropping off in Spain. However, there may be restrictions with one way rentals in certain countries and the details should be checked at the time of booking.

Q. Is there a One Way Surcharge?
A. The price is included. It is not possible to go one way from the U.K. to drop in another country.

Q. Do we have to pay extra for insurance?
A. The insurance is included in your rental charge, but there may be a damage excess.

Q. What is a damage excess?
A. The amount of money you are responsible for if you damage the car. The amount is clearly dispalyed on the Terms and Conditions.

Q. Can I pay an extra charge to reduce the damage excess?
A. Yes, this is called Collision Damage Waiver (CDW), and is a daily charge paid to reduce your liability should any accidental damage occur.

Q. Can I pay with my Switch or debit card?
A. Yes, you can use a payment card such as Switch or Delta but only for the booking and paying for the rental. When you collect your car, the rental office will not accept debit cards to cover the deposit, and this must be done with a Visa, Mastercard or Amex credit card in the name of the renter.

Q. Do you accept cash?
No - We are an internet company therefore we can only accept credit cards

Q. If my flight is late arriving at the airport will the staff wait?
A. Yes, providing that you have given us a valid flight number and that your flight is confirmed to still be arriving. An office will not wait if they normally close at 9pm and your flight was being delayed until 5am, for example, but you would be able to collect your car on the following day.

Q. Does the car come with a full tank of fuel?
A. Normally the tank is full and should be returned full. If the tank is not returned full and has not been "prepaid" at the start of the rental, then the local office will charge your credit card for the fuel used at the rate displayed in the local office.

Q. Is there a charge for extra drivers?
A. Yes, there is an extra driver charge payable locally. The amount will be displayed when you select the option for an additional driver. This amount will not exceed £3.50 per person per day.

Q. Tyres - What happens if I have a puncture? Who pays for the new tyre?
A. The cost of replacing a tyre will fall with the renter, as it is the renter who drove over the object that caused the damage and not the car rental company.

Q. Can I use an international driving permit?
A. Yes, but only if accompanied by a valid licence from your country of residence.

How old do you have to be to rent a car?
Minimum age in the UK is 21 for all rental companies (We are 21 although most companies are 23 or 25 min age)

WARNING If you forget your voucher and do not contact World Car Rental for a replacement (we will fax to the branch if necessary) and do not collect your car, you will not receive a refund.


Other Information.

The hire cars we offer will always be/have;
Less than are less 3 months old and will have covered less than 14,000 miles
Unlimited mileage for the duration of your car rental.
Cleaned, prepared and service checked with a full tank of fuel.
Fully covered with 24hr breakdown assistance and replacement.
Comprehensive insurance with reducible damage excess liability option with all rentals
The possibility for a zero excess option
Young driver options from 21 years
Home / Office delivery and collection options (subject to additional charges)
Out of hour options for 24hr deliveries (subject to additional charges)
VIP meet and Greet from the aircraft service at all major Airport (subject to additional 30.00 + VAT charge)
One Day One Way rentals to and from all major towns cities and airports options.

Vehicle range is from:-
Economy car hire, compact car hire and full saloon car hire, manual car rentals and automatics car rentals
Small and large Estate cars (Stationwagons)
Small and large MPV (multiuse people carriers) usually automatic transmission.
Large luxury car hire and executive saloons in the Mercedes, Omega and Lexus range.

One Way Rental
To collect your rental a car in one location and return or have collected from a different location (i.e. collect London and return to Edinburgh).

Airport Surcharge:- Included in our rental prices
At most airports (and in some other premium locations like ferry ports) the car hire companies have to pay the airport an additional fee to use the airport facilities. In many locations this fee is passed on to the customer and must be paid in local currency. Unlike many suppliers we include the airport/Premium location fees in all our rental in accordance with "NO HIDDEN EXTRAS POLICY"

Collection of Your Rental Vehicle
When there is more than one driver named on the rental agreement, the second (or subsequent) driver is referred to as the additional driver. Additional drivers may be added at the point of collection and must be present along with a full valid driving licence and be of suitable age.
Collection Time
The time when you collect your vehicle. This will be shown on your rental voucher
Return Time
The time when you return your vehicle must be return (unless extended by prior arrangement. Please note that the car hire companies charge for periods of 24 hours. If you return your vehicle later than 59 minutes after your scheduled drop off time, you will be charged for an extra day at the rate payable at the depot (not our negotiated rates).
Rental Day
Each 24 Hr period, which starts at the time you are due to collect your vehicle.

Damage Waiver or "super Cover"
We are one of the few companies which offer the opportunity to take "Supercover" This is an additional insurance cover which removes all liability of the damage excess or deductible (as long as it does not involve malicious damage (by the renter) or alcohol consumption which invalidates all insurance policies)

IDP
(International Drivers Permit) - One of these may be required in addition to your national drivers licence when driving abroad. More information on these is available at http://www.theaa.co.uk/motoringandtravel/Idp/index.asp

Damage Excess or (Deductible)
The renter's responsibility of any claim that is the responsibility of the insured. There is a figure listed on the our website for an excess amount, this is the maximum liability you will be held accountable for in cases of loss or severe damage caused in an accident (as long as it does not involve malicious damage (by the renter) or alcohol consumption which invalidates all insurance policies)

Rental Duration
The total number of rental days

Third Party
A person or persons other than the Insured

Third Party Insurance
Protects the driver against a claim made by another person in the event of any damage or injury. This is charge is included within the rental fee.

Loss Damage Waiver - (LDW) / Collision Damage Waiver (CDW)
Included within the rental fee unless otherwise stated and protects the Driver from any claim (minus the excess amount) in the event of any damage occurring to the rental vehicle.

PAI - Personal Accident Insurance
Usually cove#990000 by travel insurance so check your personal travel policy before selecting this extra.


Van Hire and Minibus Rental additions

Carriage of goods
It is the responsibility of the driver of all rental van to ensure that the vehicle is loaded safely and securely. It is of paramount importance that vans must not be overloaded. Commercial vehicle are subject to roadside checks by the Ministry of Transport there extra precautions must be taken with the vehicle after loading making sure all door are safely secured and that loads will not be subject to sudden movement which may cause a danger to other road users.

Driving licence requirements
UK drivers who passed their ordinary car driving test prior to 1 January 1997 will normally have been issued an old style UK Driving Licence showing vehicles of Group A or a new style EC Driving Licence showing vehicles of Categories B, C1 and D1. Drivers who passed their ordinary driving test after 1 January 1997 are only issued a Driving Licence showing vehicles of Category B (up to 8 passenger seats); Categories C1 and D1 are no longer issued automatically

Passanger carrying vehicles (including minibuses)
Driving Licence Category D (9 or more passenger seats) or Category D1 (9 to 16 passenger seats). All drivers of minibuses (9-16 passenger seats) are required to hold a valid driving licence showing either Group A on an old style UK Licence or Category B & D or D1 on a new EC style Licence issued in any EU Country. Drivers who passed the car test (Category B) after 1 January 1997 and who wish to drive a minibus are requi#990000 to take a further Statutory Driving test for vehicles in Category D or D1. A further Driving Test may be required to tow a trailer (Category E).